The World Travel Awards were established in 1993 to acknowledge and celebrate significant achievements in all areas of the world’s travel and tourism industry. They are widely respected as an international hallmark of quality. In 2003, 115,000 frontline agents and 80,000 travel agencies in over 200 countries decided that Europcar’s outstanding service quality and customer commitment is the best in its class. Europcar has implemented the global quality service strategy by constantly pursuing this goal and consistently turning the strategy into operative measures, Europcar has made a name for itself on the international market.

In the annual Business Traveller survey, the readers of the magazine regularly express their opinion on service providers in the travel industry. For the first time, the business customers have chosen Europcar to be Europe’s best car rental company during 2003.

"The judgement of frequent renters and travel agencies is the best impartial proof of quality service within our industry, as service quality is the essence of our business – not the cars. The difference the customer can feel at the counter is the human approach, what we call customer care", commented Salvatore Catania, CEO of Europcar International.

Europcar is represented in 126 countries with 2,680 rental stations and operates a fleet of over 220,000 vehicles throughout Europe, Central and South America, Africa, the Middle East, the Caribbean and Asia Pacific. Further information is available under www.europcar.com, at your travel agency, or in your local booking centre.

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Contact and photographic material:
Europcar International S.A.
Christoph Wolf, Director of Communications
Tel: +33 130 449 800
Fax:+33 130 440 445
E-mail: wolfch@mail.europcar.com