FAQ

 

You may choose from the general subject list below to view our most frequently asked questions.

If your subject is not covered online or you require additional assistance please contact us.

 
 
  Europcar ID members : login / password queries
Questions regarding Europcar ID holder use of the online reservations service

Travel agents
Questions regarding the Travel Agent section of this website

Online reservation service
Questions regarding the use of our online reservation service

Europcar vehicles
Questions regarding our fleet of cars and trucks

Insurance and optional protections
Questions regarding mandatory and optional covers

Rental process
Questions regarding the processes at Pick-up Time, During the Rental, At return time

Europcar membership & cards
Questions regarding our service, loyalty and charge cards

Europcar e-Gift vouchers
Questions regarding the order and the use of Europcar e-Gift vouchers

Frequent traveller programmes
Questions regarding our miles accrual / miles redemption policies with our Frequent traveller partners