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The following are the terms and conditions of the site and general rental information. Terms of Use of the Site Privacy Policy General Rental Information |
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This site is published by Europcar International, 3 avenue du Centre, 78881 Saint-Quentin-en-Yvelines, France (hereinafter "Europcar"). The person responsible for publication is Mr. Salvatore Catania, Chief Executive Officer of Europcar Group. The site is hosted by COLT Télécommunications 60 rue de Wattignies - Bat. B - 75012 PARIS
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Information Relating to On-line Reservation For any comments relating to the site's operation, including in particular operation of the on-line reservation module, you can get in touch with the site's administrator at Europcar's address specified above, or at the following e-mail address: webmaster@mail.europcar.com. Protection of Personal Data on the Europcar Site Europcar, its subsidiaries and franchisees consider it necessary to offer their customers and visitors to the site (hereinafter "Customers") full information regarding the manner in which it collects and uses the information obtained on the site accessible at the address www.europcar.com (hereinafter the "Site"). That disclosure, desired by Europcar, is intended to enable Customers to provide information relating to themselves with full awareness and security. For such purpose, and in order to comply with its obligations in France under laws and regulations, the Site has been reported to the national "Computers and Civil Liberties" commission in order to comply with the provisions of French law 78-17 dated January 6, 1978. Europcar undertakes, in all countries where legislation and regulations of this kind are applicable, to secure compliance with the provisions protecting privacy and personal data. The personal data are collected first in order to enable Europcar better to know its Customers and serve them, in particular as regards the on-line vehicle-reservation programs and frequent-user programs (Cards, Europoints, etc.), and to set up promotional offers in order better to meet its Customers' expectations. In this respect, Europcar undertakes that : When such personal data are requested and collected on the Site, the Customers are reminded of the manner in which they may have access to, correct or remove such information, and the person with whom that right of access, correction or removal may be exercised. Europcar checks, before allowing anyone access to those personal data, the identity of the person requesting it. The information collected by Europcar regarding its Customers is so obtained in various ways, including in particular, but not only, through the Site or the websites of its subsidiaries and franchisees, but also through the on-line reservation service or through membership of the Europoints program or any frequent-user card program insofar as name, forename, address, telephone and fax number, date of birth, driver's license number, e-mail address, credit-card information, etc. may be requested and retained. In addition, in some cases, Europcar's site may transmit programs for the collection of personal information (cookies, capture of environmental variables, management of auditing files and opening of the directory of cached Internet temporary files), recorded on the Customer's or visitor's computer, allowing him or her to be recognized when visiting the Site or a Europcar subsidiary or franchisee's site again. Upon each creation and transmission of such cookies containing personal information, a choice to accept or refuse that transmission of cookies will be offered. In addition, the visitor to the site will be informed that he or she may also refuse all cookies or choose case by case, by changing the parameters of the browser used. Last, Europcar may also obtain and collect personal information from some of its trading partners. Such information also shall be used in strict compliance with applicable laws and regulations. By using this Site, the Customer expressly permits Europcar to use the information provided to it, and to forward it to its subsidiaries and franchisees, companies affiliated to its group, and trading partners. At the time of each collection of information, Europcar will ask the Customer to confirm his or her consent to use of the information so collected, and remind him or her of his or her rights under the applicable legislation. In all cases, Europcar's Customers will be given an opportunity to grant Europcar permission to make limited use of the data collected, by (I) prohibiting Europcar from forwarding those personal data to other companies not affiliated to the Europcar group (subsidiaries andfranchisees), or (II) prohibiting Europcar from using those data for promotional purposes (sending of advertising, direct mail, etc.). Europcar's Liability and Warranty General No information contained in this Site may be treated as an offer or invitation to treat, apart from the pages containing specific services and for which contract offers are presented expressly and unambiguously. If a contract is made between Europcar and a Customer, Europcar shall be bound only by the terms and conditions appearing on the printed documents signed by Europcar. Neither Europcar nor any other company mentioned on this site may be deemed to be bound by the information published on this site. In addition, this site may contain typographical or syntax errors, which may be amended at any time without notice. Europcar shall bear no liability or grant any warranty, expressly or impliedly, except in the cases provided for below or provided for with respect to specific services (reservations, frequent-user card programs, etc.), for which specific contract terms are provided. Liability In no event shall Europcar bear any liability directly or indirectly to anyone owing to use of this Site, including in the event that Europcar or one of its representatives has been informed of a risk. If the governing law does not allow a disclaimer of liability, Europcar's liability shall be limited in all cases to the extent permitted by the governing law. Warranty Europcar shall use best efforts to ascertain the accuracy of the information published on the Site, the contents of which it reserves the right to amend at any time without notice. However, the information contained in this Site is provided without any warranty of any kind whatsoever, express or implied, on Europcar's part. In addition, Europcar does not warrant that the Site or the hardware on which it is hosted are free of viruses or virus-affected components. Europcar uses best efforts to secure the confidentiality of the information provided to it by the Customer, but owing to the current standing of technology, cannot in any way warrant complete confidentiality. Europcar does not warrant that all the services offered and information provided are useable in countries other than France, and advises Customers to consult the official Europcar sites in their own countries. Liability and warranty in connection with the on-line reservation service Europcar shall bear no liability pursuant to the reservation or reservation-simulation service available on the site and all the official Europcar sites. The terms and conditions of reservation and rental of Europcar vehicles are subject to amendment at any time. The Europcar on-line vehicle-rental service shall not give rise to any liability of Europcar, in tort or contract, directly or indirectly. The pricing information provided by the on-line reservation service is information based on the data provided by the Customer. In no event shall on-line reservation of a Europcar vehicle be treated as constituting a rental contract. Each official Europcar site contains a reminder, in the language of the Customers at which it is directed, and according to the statutes and regulations in force in the country where the services will be provided, of the terms of reservation and rental of Europcar vehicles. Those terms shall be notified to the Customer on request. If that warning does not appear on the official site, the Customer shall be deemed to have received sufficient information from this caution. In any event, the vehicle-rental contract shall be formed only at the time when the Customer withdraws his or her vehicle and signs the rental contract, accepting the rental terms contained in it. These provisions shall not apply pursuant to the option in the Ready Master Rental Agreement. Copyright and Industrial Property This entire Site is subject to French and international laws relating to copyright and intellectual property. All reproduction rights are reserved, including those relating to downloadable documents and image and photographic reproductions. Duplication and/or copying in any manner whatsoever of all or part of this Site onto any electronic medium whatsoever, or transmission, distribution, or publication of one or more elements of this site shall be strictly prohibited, subject to prior permission in writing from Europcar. In all cases, the Customer shall not remove or modify the copyright or trademark statements. The trademarks mentioned on this site have been registered by the companies owning them. Links to the site accessible at the address www.europcar.com or any other official Europcar site may not be created absent prior consent in writing from Europcar. In any event, creation of such links shall not give rise to any liability of Europcar. In addition, Europcar reserves the right to demand removal of such links. Europcar is glad to obtain from the public any information or suggestion relating to the services it offers, and relating to this site in particular. You may contact the site administrator at the following e-mail address : webmaster@mail.europcar.com, or write to the Marketing Department at the following address : Europcar International, 3 avenue du Centre, 78881 Saint-Quentin-en-Yvelines, France. Any suggestion or information obtained by Europcar in this connection will be treated as non-confidential and Europcar may use it unrestrictedly. The Customer shall be liable if the information provided to Europcar infringes a third party's rights. Unless otherwise agreed, the information contained in this Site is submitted solely to promote and advertise the Europcar services available in the countries mentioned in the Site. These terms and conditions of use of the Site have been issued under French law and are accessible from the site www.europcar.com hosted on French territory. French law shall be applicable, and the Paris Courts shall have jurisdiction, to the extent provided for under Article 5-1 of the Rome Convention of 1980 and Articles 14 and 15 of the Brussels Convention. © Europcar International 2002. All rights reserved |
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What type of data do we collect? Information collected about you Europcar.com collects personal data that you voluntarily provide. This information is collected when you:
Europcar Member information
When you register to become a member of Europcar.com, we collect your name, gender, date and place of birth, contact information (including your full name, phone number, email and street addresses) as well as passport and driving licence information. We also ask for your email address, password, and a secret question to retrieve your password.
Online Reservation information
Europcar.com collects the full name and contact information for a driver when a reservation is made. Europcar.com will also collect credit card information, including card number, card type, cardholder name, and expiry date, in order to guarantee your reservation or bill you for prepaid reservations. Please view our Security section for additional information on Europcar's commitment to protecting your credit card security. Enrolment in a Europcar card programme
When you enrol in a Europcar card programme, we collect your personal details, contact information, company contact details, driving licence and passport information, and your ‘Frequent Flyer’ membership information. If you would like to benefit from the ‘Ready Service’, you will be asked for your insurance and means of payment details. Surveys, contests, and sweepstakes information
Europcar.com collects personal information such as your full name, your Europcar driver ID, email address, and/or contact information whenever you submit a question or suggestion, using the Contact Us section of Europcar.com. Our partners
Europcar has partnered with reputable third parties to offer Europcar members and site visitors a variety of travel services. All travel services throughout Europcar.com that are provided by a third-party partner are described as such. Although we only work with reputable third parties, our business partners may have different privacy policies and practices than Europcar.com. We encourage you to review our business partners' privacy policies to further understand their procedures for collecting, using, and disclosing your information. Other information collected Information is collected automatically every time you visit Europcar.com. Europcar.com collects information about your computer and assigns you a "cookie" (a small, unique identifier text file) when you visit Europcar.com. You do not provide this information—it is collected automatically as a means of supporting your visit to our site.
Cookies and other Web technologies
We collect information about your computer for the purpose of assessing the effectiveness of site content and traffic. This data allows us to improve the quality of your visit by streamlining your ability to navigate the site and developing featured programmes and content that will be of interest to our members and site visitors.
Computer information
Europcar.com collects certain technical information from your computer each time you request a page during a visit to Europcar.com. This information is collected from your computer's web browser and may include your IP address, operating system, web browser software (e.g., Netscape Navigator or Internet Explorer), screen resolution, and referrer web site.  How we use the data we collect Information collected on Europcar.com may be used to:
Member registration information
When you register to become a member of Europcar.com, we use your information to create your member account. You will then receive a "Welcome to Europcar.com" email that contains your Europcar driver ID and describes the benefits of using Europcar.com for your car rental needs. Online Reservation
Information collected when you complete your member profile is used to confirm and process your reservation and rental, prepare your invoice, bill your credit card (when you reserve a prepaid rate) and send you a reservation confirmation email, and provide you with enhanced rental service at your request (Master Rental Agreement). Alerts notification / On request vehicles & equipment
In the event you have booked a vehicle or equipment that is on request and that happens to be unavailable, Europcar.com may phone you or send you an email notification to inform you of this. Email notifications
If you chose to receive communications from Europcar.com about special promotions when registering as a Europcar.com member, we may use your email address to send you information about surveys, contests, sweepstakes, promotions, special deals, or other opportunities on Europcar.com and its marketing partners. We will use your email address or telephone number to contact you about changes to your reservation. Responses to your questions or suggestions
We will use your email address or telephone number to respond when you submit a question or suggestion. Transfer of data collected
In order to allow us to provide you with effective services, Europcar.com may from time to time transfer data collected to other companies in the EU or outside the EU. Such transfer does not imply any restriction and our privacy policy will be fully applicable. By accepting this Privacy Policy, you hereby authorize Europcar International to proceed with such a transfer. Communication from Europcar.com Europcar Drivers and Members will receive communications from Europcar.com when they:
Sign up to become a Europcar.com member
When you sign up as a new Europcar.com member, you will receive a "Welcome to Europcar.com" email. This email contains your Europcar driver ID and describes the benefits of using Europcar.com for your car rental needs. Make an online reservation / Modify or Cancel existing reservation
Each time you make an online reservation through Europcar.com, or modify or cancel a confirmed reservation, you will receive confirmation of your booking details via email. In the event you have booked a vehicle or equipment that is on request and that happens to be unavailable, Europcar.com will send you an email notification to inform you of this. Elect to receive Best Deals or other special promotional marketing information
As a registered Europcar.com member, you will, if you choose, occasionally receive emails notifying you of special promotions or other travel news. Special promotional emails are intended to inform you of new or unique travel opportunities or special deals that are available on Europcar.com. If you choose to receive our email alerts, we will use your email address to notify you of current rates to destinations you have selected. Contact Europcar with questions/suggestions
To request assistance, send a query via the Contact Us section and we will respond to you via email or telephone. There are several places throughout Europcar.com that may link you to other web sites that do not operate under Europcar.com information privacy practices. When you click through to these web sites, Europcar.com information privacy practices no longer apply. We recommend that you examine the privacy statements for all third party web sites to understand their procedures for collecting, using, and disclosing your information.
How we store & protect Personal Information We want our members and site visitors to feel confident about using Europcar.com and making car rental reservations, so we are committed to protecting the information we collect.
How to access, update, correct or delete your Personal Information At any time, you can view and/or update your personal profile, which includes member registration, driver information and car rental preferences information, through the "My Europcar" link, accessible through the main navigation bar of the Europcar.com website. You will be able to change your password, secret question, update or correct phone number, address, email, and driving licence information and update your car rental and travel preferences including insurance, means of payment and frequent traveller membership.
How can I opt-in to receive promotional emails? As a Europcar member, you may occasionally receive, via email, information about our Products and Services, updates to our Site, customized advertisements and promotions that are targeted to your specific interest, such as special deals, promotions, contests, sweepstakes and other travel opportunities available on Europcar.com and/or sponsored by our travel service providers and advertisers. We send this information directly ourselves, or via third party service providers.
This Privacy Policy was produced and posted on Europcar.com on 6 April 2006. In the case of changes to the Privacy Policy by Europcar, such changes will be submitted to you and you will be asked to accept the new conditions. Should you refuse to do so we will be unable to provide you with the services available on the site.
Regardless of later updates, we will abide by the information privacy practices described in this Privacy Policy at the time you provided us with your information.
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Required Rental Qualifications Driver(s) personal qualification Each driver must present a driving licence (both parts in the case of a 2 part UK driving licence) in her/his name valid in the country (driving licences in characters not readable in the country of rental must be accompanied by an International Driving Licence) held for a minimum period of time depending on local legislation or conditions; s(he) must also meet the age requirements in force in that country for the vehicle category considered. Please Check "Country Rental conditions" section. Financial qualification
The payment of the estimated rental charges and of the possible charges resulting from damage to or loss of the rented vehicle must be warranted at time of rental.
The application of the following protections is subject to a number of conditions, indicated in the "Country Rental conditions" section :
Vehicules - Fuel - Maintenance
In most cases, Europcar rates are daily rates where a day is considered as 24 hours, counted from the time the rental starts. We recommend to check at time of reservation or at the start of rental the countries to which the vehicle may not be taken. |
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